> ## Documentation Index
> Fetch the complete documentation index at: https://help.peernotes.io/llms.txt
> Use this file to discover all available pages before exploring further.

# PeerNotes FAQ and troubleshooting

> Answers to common PeerNotes questions and fixes for common problems — access and sign-in, the browser clipper, syncing, and leaving or deleting a workspace.

Most questions and issues are covered below. If you're still stuck, or you've found a bug or want to request a feature, head to [feedback.peernotes.io](https://feedback.peernotes.io/) — that's where bugs, feature requests, the roadmap, and new-release notes all live.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do I get access to PeerNotes?">
    PeerNotes is in research preview, open to teams. Go to [peernotes.io](https://peernotes.io) and sign in with your **Google account** to create your workspace. It's free while in preview — no card required. See [get.peernotes.io/download](https://get.peernotes.io/download) for every way to reach your workspace.
  </Accordion>

  <Accordion title="How do I sign in?">
    PeerNotes supports **Google sign-in only** — there's no email-and-password login. On the sign-in screen, select **Continue with Google**. To use a different Google account, choose **Use another account**. Make sure you sign in with the same Google address your workspace admin added to the team.
  </Accordion>

  <Accordion title="Is PeerNotes free?">
    While PeerNotes is in research preview, it's free — no card required. Pricing for general availability hasn't been announced; preview users will be notified of changes well in advance.
  </Accordion>

  <Accordion title="What browsers does the clipper support?">
    The PeerNotes clipper works in all Chromium-based browsers — **Google Chrome, Microsoft Edge, Brave, Arc, and Opera**. Firefox and Safari support is on the way. Until then, use a Chromium-based browser or clip from the mobile apps.
  </Accordion>

  <Accordion title="Do I need the browser extension?">
    No. The full workspace — thoughts, notes, sources, topics, and the [Peer Agent](/core-concepts/peer-agent) — runs in any browser at [peernotes.io](https://peernotes.io). The extension adds the [web clipper](/features/web-clipper) for saving pages as you read; skip it if you don't need clipping.
  </Accordion>

  <Accordion title="How does the Peer Agent work?">
    Open **Chat** in the sidebar and ask it anything — it answers with your workspace as context (your thoughts, notes, sources, and topics). You can also tag it in a comment on any thought, note, or source. It's built to sharpen your thinking, not write for you. See [Chat](/features/chat) and [Peer Agent](/core-concepts/peer-agent).
  </Accordion>

  <Accordion title="Can I share notes with people outside my team?">
    Not currently — PeerNotes is designed as a shared workspace where every member has an account. If external sharing matters to you, add it at [feedback.peernotes.io](https://feedback.peernotes.io/).
  </Accordion>

  <Accordion title="How do I report a bug, request a feature, or see what's coming?">
    All of it lives at [feedback.peernotes.io](https://feedback.peernotes.io/) — file bugs, post feature requests, follow the roadmap, and read new-release notes. For account-specific or private matters, use email support from your account settings at [peernotes.io](https://peernotes.io).
  </Accordion>
</AccordionGroup>

## Leaving or deleting a workspace

Both actions live in **Workspace settings → Danger zone**, opened from the workspace switcher. See [Workspace settings](/features/workspace-settings#danger-zone) for the full detail.

### Leave a workspace

Any member — admin or not — can leave a workspace.

<Steps>
  <Step title="Open Workspace settings → Danger zone">
    Select **Leave workspace**. There's no type-to-confirm step.
  </Step>

  <Step title="You lose access">
    Your membership becomes inactive and the workspace drops out of your switcher. An admin can re-invite you later.
  </Step>
</Steps>

<Note>
  If you're the workspace's only admin, promote another member to admin first — otherwise no one is left who can manage it.
</Note>

### Delete a workspace

Deleting is **admin-only** and permanent.

<Warning>
  Deleting removes the workspace and **all of its notes, thoughts, topics, and member associations**. This cannot be undone.
</Warning>

In **Danger zone**, type the workspace name to confirm, then select **Delete workspace** (the button stays disabled until the name matches exactly).

## Troubleshooting

### Can't sign in

<Steps>
  <Step title="Use Continue with Google">
    PeerNotes only supports Google sign-in. If you don't see a Google button, you're on the wrong page — always sign in from [peernotes.io](https://peernotes.io).
  </Step>

  <Step title="Pick the right Google account">
    Choose **Use another account** and select the Google address your admin added to the workspace. Signing in with a personal address that isn't on the team will succeed but land you with no workspace.
  </Step>

  <Step title="Ask your admin to check your membership">
    If you were added but still can't get in, have a workspace admin confirm your Google address is on the members list in [Workspace settings → People](/features/workspace-settings#people).
  </Step>

  <Step title="Avoid in-app browsers">
    Google sign-in is blocked inside apps like Slack, LinkedIn, or Instagram. Open the link in Chrome, Edge, Brave, Arc, or Opera instead.
  </Step>
</Steps>

### Clipper won't install

<Steps>
  <Step title="Use a Chromium-based browser">
    The clipper installs from the [Chrome Web Store](https://chromewebstore.google.com/detail/ojongipbblbjdoidjgmefhdhngmimhbi) and runs in Chrome, Edge, Brave, Arc, and Opera. Firefox and Safari aren't supported yet.
  </Step>

  <Step title="Check for a managed-device block">
    On a work or school profile, your organisation may block Web Store installs. Ask your IT admin, or install on a personal profile.
  </Step>

  <Step title="Reload open tabs">
    Refresh any pages that were open before you added the clipper so it can activate on them.
  </Step>
</Steps>

### Clipper icon missing from the toolbar

Click the puzzle-piece icon in your browser toolbar, find **PeerNotes**, and pin it so it stays visible.

### Web clipper isn't saving

<Steps>
  <Step title="Reload the page and try again">
    Extensions sometimes need a page reload to activate — especially right after installing.
  </Step>

  <Step title="Confirm the extension is enabled">
    Open your browser's extensions page and check PeerNotes is toggled **on**.
  </Step>

  <Step title="Check you're signed in">
    The clipper needs an active session. Open [peernotes.io](https://peernotes.io), confirm you're signed in with Google, then return to the page and clip again.
  </Step>
</Steps>

### Notes aren't syncing or aren't showing for teammates

<Steps>
  <Step title="Refresh the page">
    A manual refresh pulls the latest data and clears most one-off sync hiccups.
  </Step>

  <Step title="Check the item is shared">
    Teammates only see thoughts, notes, and sources you've turned **Share with workspace** on for. See [Sharing & privacy](/features/sharing).
  </Step>

  <Step title="Check your connection">
    PeerNotes syncs in real time and needs an active connection — confirm no VPN or firewall is blocking `peernotes.io`.
  </Step>

  <Step title="Sign out and back in">
    This refreshes a stale session that can quietly block sync.
  </Step>
</Steps>

### Clipper is out of date

The Chrome Web Store version updates itself in the background. To force it: open your browser's extensions page, enable **Developer mode**, and click **Update**. If you're still on an old manually-loaded build, remove it and reinstall from the [Chrome Web Store](https://chromewebstore.google.com/detail/ojongipbblbjdoidjgmefhdhngmimhbi).

***

<Note>
  Didn't find it here? File it at [feedback.peernotes.io](https://feedback.peernotes.io/), or see the [contact page](/troubleshooting/contact) for other ways to reach the team.
</Note>